Working for you.

DSI is led by a team of executives who have a vision for better healthcare through quality medical administration. Each team member possesses an extensive background in healthcare and is devoted to upholding the highest standards for the clients they serve.

Their driving objective is to keep DSI the undisputed leader in the medical billings and collections industry by focusing on developing new, technologically advanced solutions—DoctorSolutions—that keep medical practices thriving in today's competitive environment.

Tess Kelso-Bans
President/Chief Executive Officer

With more than 30 years of experience in the medical field, including extensive work in the financial, technological and managerial aspects of medicine, Tess is a company founder uniquely qualified to lead DSI.

She began her career as a nurse and respiratory therapist, gaining firsthand knowledge of the clinical demands of medicine. With an insider’s perspective, she began to take an interest in the business of healthcare, seeing numerous opportunities for improving the efficiency of medical administration. She returned to school and earned a B.A. in Management from the University of Phoenix, then teamed with a business partner to offer services that helped physicians address issues in billing and collections, accounts receivable, and claims processing on a case-by-case basis. Their work culminated in the launch of DoctorSolutions in 2001.

Tess has used her multifaceted background, training and experience to leverage an impressive career in healthcare contract negotiation, utilization management, office administration, and receivables management. Tess also has extensive expertise in helping physicians navigate the intricacies of starting new practices and mergers. Through her work, she has become an expert at troubleshooting business problems through consulting, often customizing and implementing software solutions to make practices more efficient and profitable. As president and CEO of DoctorSolutions, Tess concentrates on helping clients improve administrative workflow, reduce costs, increase revenue and provide high-quality patient care.

Denise Black
Chief Financial Officer

As our top numbers person, Denise manages all financial documents for the company, including benefits and payroll administration, reconciliation statements and year-end tax information. She works with banks, auditors and accountants to ensure our fiscal integrity as a company, and she is a chief strategist and planner for our long-term stability and growth. She has worked in the accounting and finance industries since 1987, beginning as an accountant with Finova, a public financial services corporation, where she became a senior accountant and account executive. She later performed as a financial analyst for Southwest Student Services and Arizona State University before coming onboard DSI as a finance manager in 2002. Her top current responsibilities are preparing our monthly financial information, including income statements and bank reconciliations, taking care of most liquid assets, and “keeping an eye on the cash.” She also performs monthly credit card and expense analysis for the company, to control spending and guard against fraud. Denise does bookkeeping and financial preparation for some DSI clients, as well. When she does, you’ll find her to be a customer-oriented finance officer who is responsive to your needs and timely with your information. Denise earned her Bachelor of Science degree in Finance from Arizona State University, and she is a Certified Public Accountant in our beautiful state.

Kiel Usdane
Director of Information Systems

Kiel began with DSI as a systems administrator in 2004 with more than ten years of specialized experience: eight as a network administrator and medical biller for Financial Support Systems, Inc. (FSS), in Tempe, Arizona, and two additional years as a technical support specialist servicing a variety of medical practices using Medisoft EHR solutions. While at FSS, Kiel earned his Bachelor of Science degree in Programming and Operating Systems from the University of Phoenix, graduating in 2002. He has steadily taken on more responsibility at DSI and has acquired complete knowledge of our systems, implementing several of them himself. Kiel sets up and maintains client/server applications, network maintenance tools, and Microsoft WindowsNT/2000/2003-server networks. He currently maintains a network of 20+ servers and over 100 workstations for DSI. With more than 10 years of medical billing experience, Kiel is responsible for ensuring HIPAA compliance throughout our EHR systems, and he is the technical expert who transitions DSI’s physician billing clients from their previous EHR software to Aprima. He played an instrumental role in developing, testing, and launching RapidDoc FSP, the exclusive DSI software add-on to Aprima. Kiel’s top priorities are to maintain virtually 100% system uptime and ensure restorability through daily and monthly backups and secure data encryption. Kiel is also responsible for providing a smooth operating experience for the end user. Married with two children, Kiel enjoys spending time with his family, and he has a lifelong love of comic books. He hopes to attend the internationally famous ComicCon convention in San Diego someday.

Pam Mast
Project Manager/Implementation Specialist

Pam’s long and varied background in medical administration, billing, and new practice mergers and start-ups qualifies her as an expert project manager and Aprima implementation specialist. Beginning in 1988, she participated in the early development of electronic billing, working “on the front lines” in a California billing clearinghouse that processed millions of claims. In 1992, she became the office manager for Bertram Feingold, M.D., staying in that position until 2006. Dr. Feingold owned a medical services building, which gave Pam years of experience managing the process of practice start-ups. She assisted Dr. James C. Nauman in opening one of Arizona’s first Independent Medical Evaluations practices, working as a consultant to him until 2006. Similarly, she facilitated Dr. Elinor Schottstaedt with the start-up of a sleep lab, one of the first to service patients living between Prescott, AZ, and Flagstaff, AZ, and assisted with that practice management for 8 years. Beginning in 2006 as a medical administrator for a 4-physician gastroenterology group, Pam was instrumental in expanding that practice into Arizona Digestive Health, a 35-physician super group operating under one tax ID number. In her capacity, Pam implemented and networked practice management software for 170+ employees through 13 office locations. Very active in the medical community, Pam is a member of the Bones Society and BlueCross/BlueShield of Arizona’s MOSAIC peer review group. She serves on the board of directors for Allmed, a durable medical equipment company, and is certified in Personality Plus management, as well as the CPME equivalent through MGMA. She loves working with people and strategizing EHR solutions that will help them find a faster, easier, more efficient way of doing their job with Aprima.